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Resume | Mikki Phan | User Experience Professional


Important Links: View/Download My Resume (PDF – Color)View My LinkedIn Profile


UX Methods
Usability Testing, Heuristic Evaluation, Cognitive Walkthrough, Requirements Gathering, Comparative Benchmark, Competitive Analysis, Contextual Inquiry, Task Analysis, Survey, Interviews, Wireframing, Prototyping, Eye Tracking, Card Sorting, Focus Group, Ethnography


Dreamweaver, Qualtrics, Adobe Photoshop, Adobe Flash, Adobe InDesign, Adobe Acrobat, Adobe Illustrator, Axure, Morae, Tobii Studio, Movie Maker, iMovie, SPSS, Loop11

X/HTML, CSS, PHP, R, C/C++, OpenGL, MATLAB, Actionscript

English, Vietnamese, Spanish


Ph.D. in Human Factors Psychology | Expected May 2015
Wichita State University, Wichita, KS *HFES Accredited
Cumulative GPA: 3.98/4.00; Major: 4.00/4.00


M.A. in Human Factors Psychology | Spring 2012
Wichita State University, Wichita, KS *HFES Accredited
Thesis: Training Older Adults to Improve Their Contrast Sensitivity: A Possible or Impossible Task?
Cumulative GPA: 3.98/4.00; Major: 4.00/4.00

Bachelors of Arts in Psychology | May 2008
Wichita State University, Wichita, KS
Cumulative GPA: 3.80/4.00; Major: 4.00/4.00
Minors: Sociology, Women’s Studies, and Chemistry
Honors student that graduated magna cum laude.


Graduate UX Researcher | August 2009 – Present
Software Usability Research Lab, Wichita, KS, USA
Lead and collaborate with numerous teams in conducting moderated and unmoderated usability tests, requirements and information gathering, and heuristics/expert review on hardware, software, mobile devices, voice recognition technology, and websites for fortune companies such as Motorola, Microsoft, Nuance, Dell; Textron.


User Experience Research Intern | May-August, 2014
Google, Inc., Mountainview, CA, USA
Planned and conducted several exploratory and evaluative research studies on Google Analytics and Google Tag Manager. Communicated and presented research findings to key stakeholders.

Design Research Intern | May-August, 2013
Motorola Mobility, Sunnyvale, CA, USA
Planned and conducted generative, iterative, and evaluative research on mobile software and hardware in the Consumer Experience Design organization. Communicated and presented research findings to stakeholders (e.g., designers, engineers, product managers; executives).

Web Developer | January 2012 – Present
Software Usability Research Lab, Wichita, KS, USA
Redesigned and managing the www.surl.org website. Developed and directing the social media campaign to bring more Internet exposure to the website. The new website coupled with the social media campaign have resulted in over 300% increase in the number of subscribers within 6 months after the new design and social media campaign implementation.

Contract Designer | 2010-2011
Wichita State University, Wichita, KS, USA
Conceptualized and implemented the kiosk interface for a pediatrics clinic operated by Kansas University School of Medicine and Wesley Medical Center. Created four versions of a breast cancer website for research and eye tracking purposes.

Webmaster / Web Managerr | 2006-2008
Wichita State University, Wichita, KS, USA
Managed the websites of two federal TRIO programs at Wichita State (McNair Scholars Program and Student Support Services). Designed and coded website layouts for the Mcnair Scholars Program. Updated website content, performed weekly/monthly website maintenance, and ensured the two programs’ website follow and meet the university’s website standards.

Freelance Web/Graphic Designer | 2000-2005
Designed and built websites; produced various graphic materials (e.g., posters, banners, invitations) for a number of clients using Flash, Photoshop, InDesign, X/HTML, and CSS.


Research Methods | 2011-2014
Wichita State University, Wichita, KS, USA
Covered the lecture portion and practical applications (lab) of psychological research methods and methodology (PSY 311). Instruction included how to write in APA style, construct an IRB form, collect data, run analyses, compile a journal-worthy research document, and present research in an academic setting. Analyses covered were descriptive statistics, correlation, chi-square, t test, and ANOVA.


Sensation & Perception | Fall 2010
Wichita State University, Wichita, KS, USA
Covered the basic anatomy and physiology of different sensory systems and the role experience plays in perception (PSY 409).

Contract Specialist | 2010-2012
Larksfield Place, Wichita, KS, USA
Assisted with collecting and entering physical fitness and cognitive assessment data for older adults living at Larksfield Place on Functional Fitness Days. Part of a three-member team that developed and taught a cellphone usage workshop to older adults.

Tutor | 2005-2008
Student Support Services, Wichita, KS, USA
Advanced Level Tutor certified by the College Reading and Learning Association (CRLA). Assisted first generation and low-income college students in math and Spanish courses. Improved students’ grades and raised self-esteem. Provided peer leadership and mentoring to new tutors.


2nd Place in the Poster Division of the 2013 Graduate Research and Scholarly Projects Symposium (GRASPS)
Winner of the 2010 Chambers Human Factors Award
3rd Place in the 2010 Regional Institute of Aging Poster Awards
Recipient of the McNair Scholar’s Fellowship | 2009–2011
3rd Place in the McNair 2007 Research Symposium Poster Award


| Volunteers |
Student Volunteer at the Annual Human Factors & Ergonomics Society (HFES) Conference | 2011-2013
Secretary & Webmaster of the Wichita State HFES Chapter | 2009-2010
Web Developer of Psi Chi | 2007-2009
Secretary/Treasurer of Tutoring Association | 2007-2008

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