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About | Mikki Phan | User Experience Professional


As you have probably know, my name is Mikki. Currently, I am a Human Factors doctoral student and a Research Methods in Psychology instructor at Wichita State University. I am also a member of the Software Usability Research Lab (SURL) which is an applied laboratory that contract work from Fortune 500 companies to evaluate the usability of a variety of products/designs. My main research interests are in video games and mobile devices. Thus far, I have worked on numerous research projects in relation to mobile devices (e.g., assessing the personality of digital Personal Assistances), and usability testing touchscreen keyboards, physical keyboards, voice-to-text recognition programs, etc. I also conducted several studies exploring different aspects of video games that can be improved to enhance the gaming experience as well as to help game companies attract more video game players. I recently presented one of my video game studies titled “Examining the Role of Gender in Video Game Usage, Preference, and Behavior” in the Proceedings of the Human Factors and Ergonomics (HFES) 56th Annual Meeting.

Before joining the Software Usability Research Lab (SURL), I have worked in the Visual Perception & Cognition (VPC) Lab. Working in the VPC lab has helped me gain great knowledge in the vision and driving fields. Additionally, I gained many valuable experiences in working with the older adult population, performing cognitive and vision screening, and programming using C/C++ and OpenGL.

During my down time I enjoy reading novels, and watching my favorite television shows (e.g., Psych, The Big Bang Theory, Bones, Game of Thrones) and many of the shows from the Discovery Channel and the Travel Channel. In addition to reading and watching television, my other favorite past time activities include hanging out with my family and friends, listening to music, photography, videos editing, traveling, and playing video games. Finally, if I have to sum myself in a couple of sentences I would say that I am passionate about the User Experience (UX) area, specifically usability. I love to connect with users on a personal level in order to understand how they use a product, and incorporating user feedback to improve a product in terms of performance, safety, and/or satisfaction. I am also a very curious person who is perpetually on the learning quest to explore new things and seek answers to all of the questions around me. I am not afraid of hard work, and I always strive to live according to the motto that “Anything worth doing, is worth doing well.”

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